FAQ
GENERAL
Q. What is Japan Ramen Box?
A. "Japan Ramen Box" is a subscription-based service that delivers subscribes a box full of delicious Japanese-exclusive "Instant Ramen" directly from Japan every month. Each box has a hand-picked collection of Japanese Instant Ramen, with a some assortments also of Yakisoba, Udon as well.
We choose “Instant Ramen” that you can find only in Japan, for a the most exclusive experience ever.
Q. What do I get in my Box?
A. What is inside? It is a surprise! you can only find out when you receive the box! In each box, you can find 5-10 different types of “Instant Ramen” (it will vary from the type of box you have chosen). Each box will be unique, and we will not put the same ramen in the same box. More importantly, we choose only Japan-Exclusive Ramen that is almost impossible to find outside Japan.
Shipping
Q. How much is Shipping?
A. 0$. We offer FREE shipping service worldwide!
Q. Where do you ship your boxes?
A. We ship worldwide for “FREE”!
Q. When does my Ramen Box Ship? When Do I receive my Ramen Box?
A. We ship your box in the first week of the next month after you subscribe. (e.g. if you subscribe in November, we will ship in the first week of December)
You will receive an additional confirmation email when your box is shipped from Tokyo, Japan.
Please be aware that the delivery could take a bit longer than expected (due to customs delays or holidays). But it should take no longer than 14 business days.
PLEASE CONTACT US ANYTIME whenever you will find problems with your delivery.
Q. How do I change my Shipping Adress?
A. Just contact us from the form below or at customer @ japanramenbox.com providing your:
1. NAME / 2. SURNAME / 3. PLAN YOU ARE CURRENTLY SUBSCRIBED TO / 4. CURRENT ADDRESS / 5. NEW ADDRESS.
We will send you a confirmation mail when the change has been completed.
Q. What should I do if some of my items is missing or damaged?
A. PLEASE CONTACT US ASAP from the form below. We will try our best to respond to your enquiries. We may ask you for photos of the damaged item with some other additional information for refunds or replacements.
Please be aware that any issues must be reported within 7 days of receiving your box if you would like a refund or replacement (Any damages to the box or the packaging of a product will not qualify for replacement if the content is undamaged)
Payment / Billing
Q. What payment options are currently available?
A. We currently accept all major credit cards (Visa, MasterCard, Discover, JCB, Diners, American Express). Prepaid gift cards and prepaid debit cards also can be processed. If you will find any problem processing your payment, please contact your credit card company. If there is no problem with your credit, please feel free to ask us, it may be a system issue.
Q. When will I be charged?
A. You will be charged as soon as your first order will be processed. Future payments will be charged the same day of every month (e.g. If your first order is on the 1st of January, your next charge will be on the 1st of February).
Q. How do I cancel my Subscription?
A. Just contact us from the form below or at customer @ japanramenbox.com providing your:
1. NAME / 2. SURNAME / 3. PLAN YOU ARE CURRENTLY SUBSCRIBED TO / 4. CURRENT ADDRESS / 5. TYPE IN CANCEL / 6. REASON TO CANCEL
We will let you know as soon as we have processed the cancellation. Please be aware that you can not cancel an order that has been already delivered.
*Please note that If you want to cancel your box for December, you have to cancel by the 30th November)
Contact Us
Please feel free to contact us whenever you will have any other question! We will reply you as soon as possible with detailed information.

Name

E-mail

Message / Reason for cancelling your subscription